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FAQ

FAQ

What forms of payment do you accept?

We accept the following methods of payment for online orders:

  • American Express
  • VISA
  • MasterCard
  • Discover
  • Diner’s Club

How can I check the status and track my order?

Once your order is shipped you will receive an automated email containing the IPS tracking number for your order. You can also track your order status on our website by entering your order ID and email address.

What is your shipping policy?

We go to great lengths in packaging your Libanais Sweets order. Our products are carefully packed in special packages designed for shipping.

We ship our products in the United States through UPS. Please check our shipping page for more information.

What are your shipping costs?

Shipping costs vary depending on location and are calculated in real time during the checkout process.

How quickly will I receive my order?

We process and ship all orders received before 4:00 pm CST on the same business day. Orders received after 4:00 pm CST will be processed and shipped the next business day.

For detailed information about transit times, please check our shipping page which will illustrate how long it takes for shipments to arrive to your state via ground service.

How long will Libanais Sweets keep their fresh taste?

Our sweets will keep their fresh taste at room temperature for up to two months, as long as they are kept away from sunlight, heat and humidity. Room temperature should not exceed 68 degrees Fahrenheit.

Should I store the sweets in a refrigerator?

Our sweets should not be refrigerated.

How do I cancel an order?

If you would like to cancel your order and it has not shipped yet, simply email us your name, phone number and order number to info@libanaissweets.com and request cancellation of your order.

What is your return policy?

Please refer to the return policy page for more information.

Is online shopping secure?

Libanais Sweets takes online security very seriously and we have accessorizes our web site with the highest levels of security including high encryption SSL certificate from GoDaddy. All your sensitive information is secured and encrypted and Libanais Sweets abides by all regulatory compliance that govern our industry.

What is Libanais Sweets’ privacy policy?

Libanais Sweets’ website is owned and operated by BAKESWEET CORP. Your privacy is important to us. You can check our privacy policy for more details.

If you have any questions about our Privacy Policy, you can contact us at info@libanaissweets.com. We’ll be happy to answer your questions or hear your concerns.

What types of ingredients are used in Libanais Sweets?

All ingredients we use in our sweets are 100% natural and are free of artificial flavors and preservatives. For a complete list of ingredients for each product please check the product page for each item.

Allergen Information

Milk / Dairy:

Some of our products sold online and in our retail stores contain milk or dairy products.

Eggs:

Our products are egg-free.

Peanuts:

Our products are peanut-free.

Tree nuts:

Most of our products contain pistachios, cashews, walnuts, and pine nuts. For a detailed list of ingredients for each type of sweets please visit the “our sweets” page.

Soy:

Our products are soy-free.

Wheat:

Most of our products contain wheat. For a detailed list of ingredients for each type of sweets please visit the “our sweets” page.

Gluten:

Unless specifically indicated, we cannot at this time guarantee that our products are gluten-free.